SHIPPING & PAYMENTS / STORE POLICY
Shipping Policy
ARTICLE I: GENERAL PROVISIONS
1.1 Scope of Service. El Padrino Piñata Warehouse (the "Company") provides nationwide shipping services within the contiguous United States. All shipments are primarily facilitated through United Parcel Service (UPS). 1.2 Processing Period. All orders are subject to a standard processing period of three (3) to five (5) business days prior to dispatch. This period allows for quality control and structural packaging requirements.
ARTICLE II: SHIPPING FEES AND LIMITATIONS
2.1 Flat Rate Shipping. A non-refundable shipping fee of $9.99 USD shall be applied to all qualifying orders. This rate applies strictly to standard-sized parcels as determined by the Company. 2.2 Oversized Merchandise. High-volume or fragile items, specifically including but not limited to Piñatas, are excluded from the $9.99 flat rate shipping. 2.3 Local Pickup Requirement. Unless otherwise specified, all Piñatas and oversized décor are designated for In-Store Pickup only. 2.4 Custom Shipping Inquiries. Customers seeking nationwide delivery for oversized merchandise must contact the Company directly to request a custom freight quotation. Shipping for such items is subject to variable market rates based on dimensions, weight, and destination.
ARTICLE III: DELIVERY AND RISK OF LOSS
3.1 Title and Risk. Title to the goods and the risk of loss pass to the Customer upon the Company’s delivery of the merchandise to the common carrier (UPS). 3.2 Damage Claims. The Customer is required to inspect all packages upon delivery. Any claims for damages incurred during transit must be submitted to the Company in writing within twenty-four (24) hours of receipt. Submissions must include photographic evidence of both the internal merchandise and the external shipping container.
ARTICLE IV: RETURNS AND CANCELLATIONS
4.1 Final Sale Policy. Due to the seasonal nature and customization of the products, all sales are considered Final. The Company does not accept returns, exchanges, or provide refunds once an order has been processed for shipment or collected via local pickup. 4.2 Address Accuracy. The Customer is responsible for providing an accurate shipping address. The Company is not liable for packages delivered to incorrect addresses provided at the time of purchase.
ARTICLE V: AMENDMENTS
5.1 Right to Modify. El Padrino Piñata Warehouse reserves the right to amend these Terms of Shipping at any time without prior notice. The version of the terms in effect at the time of purchase shall govern the transaction.
Payment and Transaction Policy
ARTICLE I: ACCEPTED METHODS OF PAYMENT
1.1 In-Store Transactions. The Company utilizes Square Point of Sale (POS) for all in-person transactions. We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as contactless payments including Apple Pay, Google Pay, and Samsung Pay. 1.2 Online Transactions. Online orders are processed through the Wix eCommerce platform. Customers may pay via credit/debit card or integrated digital wallets available at checkout. 1.3 Currency. All transactions are processed in U.S. Dollars ($USD).
ARTICLE II: AUTHORIZATION AND BILLING
2.1 Immediate Billing. Payment is due in full at the time of purchase. For online orders, your card will be charged immediately upon order confirmation. 2.2 Transaction Labeling. In compliance with 2026 financial regulations, all online transactions will appear on your bank statement labeled as "PURCHASE: EL PADRINO PINATA." 2.3 Order Verification. To prevent fraud, the Company reserves the right to cancel any order that fails internal security flags or address verification (AVS).
ARTICLE III: REFUNDS AND DISPUTES
3.1 Final Sale. As outlined in our Shipping and Fulfillment Policy, all sales are final. No refunds or exchanges will be issued for "change of mind" or customer error. 3.2 Chargebacks. The Company maintains detailed digital records of all transactions, including IP addresses (for online orders) and signed receipts or "Tap-to-Pay" logs (for in-store orders). In the event of a frivolous chargeback, these records will be submitted as evidence to the issuing bank. 3.3 Refund Processing. In the rare event that a refund is authorized by management (e.g., verified duplicate billing), the refund will be issued to the original payment method. Please allow 5–10 business days for the credit to appear on your statement.
ARTICLE IV: DATA SECURITY
4.1 Payment Card Industry (PCI) Compliance. The Company does not store full credit card numbers on its own servers. All payment data is encrypted and handled by our third-party processors, Square and Wix, in accordance with PCI-DSS standards.